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41 results for “customer service”
- ArticleRyan's Take
Should Texas Require Customer-Service Bots to Say They Are AI?
Texas requires some government AI disclosures. Should private customer-service bots also identify themselves before collecting details or offering help?
- ArticleEast Texas Business
East Texas Business Spotlight: Daren Horton and Gecko Pest Control
Meet Gecko Pest Control owner Daren Horton and learn about the Marshall company's services, history, community work, licensing record, and customer checklist.
- ArticleEast Texas Business
East Texas Business Spotlight: Shawn Ingram and Custom Graphics TX
Meet Shawn Ingram of Custom Graphics TX, a Longview branding shop combining in-house production, local business connections and practical skills access.
- ArticleThe Work
The Three Questions Every Customer Asks Before They Call
What you do, what it costs, what your finished work looks like. Answer all three on the page or lose the job.
- ArticleEast Texas Business
East Texas Business Spotlight: Robbie and Tracy Shoults of Bear Creek Smokehouse
Meet Bear Creek Smokehouse co-owners Robbie and Tracy Shoults and learn how the Marshall-area family business has grown since 1943.
- ArticleEast Texas Business
East Texas Business Spotlight: How Megan and James Heath Grew Pack N Mail
Meet Pack N Mail owners Megan and James Heath, the Longview and Gilmer entrepreneurs recognized by the SBA in 2026. See their story, services, and practical small-business lessons.
- ArticleEvening News
Cyclospora Lettuce Recall Reaches Texas: What to Check as Outbreak Tops 1,900 Cases
FDA says recalled iceberg lettuce reached Texas while confirmed outbreak cases remain in nine other states. Check products, dates, symptoms and next steps.
- ArticleRebuild
They Stopped Sending the Work Out and Built the Shop
Family owned in Marshall since 2002, they brought fabrication and powder coating in house in 2013. Five questions to run before you make the same call.
- ArticleBusiness & Technology
Kodak Invented the Digital Camera. Then It Protected the Past.
Kodak built the first self-contained digital camera in 1975. Its story shows why seeing the future is easier than building a business willing to enter it.
- ArticleEast Texas Business
East Texas Business Spotlight: Laura Nevils and Books & Barrels
Meet Books & Barrels owner Laura Nevils and learn how the downtown Longview bookstore supports readers, local authors, events, and community.
- ArticleThe Work
If I Disappeared Tomorrow, Would Your Business Still Run?
Your code, your data, your accounts. The five question ownership audit, and why builders keep the keys.
- ArticleBusiness & Technology
The Box That Changed the World Was Not the Clever Part
The 1956 Ideal-X voyage helped launch container shipping. Its lasting business lesson is that standards and handoffs can matter more than a flashy invention.
- ArticleEast Texas Business
East Texas Business Spotlight: Connor Walters and Silver Grizzly Espresso
Meet Silver Grizzly Espresso co-founder Connor Walters and learn how the Longview coffee shop built craft, community, and a downtown gathering place.
- ArticleMotivation
You Do Not Have to Start Over: Build a 30-Minute Restart Ramp
Use this practical 30-minute Restart Ramp to recover context, complete one re-entry action and return to important work after an interruption.
- ArticleHistory & Technology
The Black Box Began With a Memo Nobody Wanted
David Warren's flight recorder began as a memo that drew little interest. He built the missing record anyway, changing how aviation learns from disaster.
- ArticleThe Work
Put the Price on the Page: The $5 to $497 Ladder
Four productized tiers with published prices. Why a services page with no prices filters out everybody too proud to ask.
- ArticleThe Work
Sometimes the Right Build Is Four Pages
I build software for a living, which is exactly why I will tell you when you do not need any. A four page site is the correct answer for a lot of service businesses.
- ArticleThe Work
A Website Builder Gives You Stage Two of Eight
The eight stages every company runs, where owners actually break, and a four minute audit you can do on paper today.
- ArticleThe Work
The Line Almost Nobody Publishes
Don and Patti Nichols publish every line of a Belize medical mission budget, including the freight bill that is the biggest number on the page. Why the ugly line makes the rest believable.
- ArticleHistory & Service
The Battlefield Memory That Became the First Geneva Convention
On August 22, 1864, twelve states signed the first Geneva Convention. The treaty turned battlefield horror into a rule that wounded enemies still matter.
- ArticleBusiness & Technology
Grace Hopper Built a Bridge Between Words and Machines
Grace Hopper helped move programming from machine instructions toward readable languages. Her compiler work still offers a hard lesson about useful innovation.
- ArticleMotivation
When the Day Is Heavy, Build a Resilience Floor: A 25-Minute Plan
Use this practical 25-minute Resilience Floor exercise to choose one essential duty, complete a minimum honest action and keep moving on a hard day.
- ArticleRebuild
We Put "This Is Not a Get Rich Quick Scheme" on Our Own Sales Page
Wholesale Universe publishes the number nobody publishes: up to a year to ramp. Ryan Nichols on why the uncomfortable number belongs on the sales page, not the fine print.
- ArticleRyan's Take
Should New Texas Data Centers Bring Their Own Power?
Texas faces a surge of data-center power requests. Should new campuses supply their own electricity, or should the shared grid support their growth?
- ArticleEast Texas
Should Longview Trade Some Left Turns for a Safer Fourth Street?
Longview is studying Fourth Street traffic and safety. Should the city limit some left turns and driveways, or would that hurt local business access?
- ArticleAI & Technology
Claude Opus 5 Is Here: Price, 1M Context, Agent Upgrades and the Limits to Watch
Claude Opus 5 is available now with a 1M-token context window and stronger agent work. See verified pricing, access, risks and one practical test.
- ArticleHistory & Service
The Steel Chamber That Brought 33 People Up From the Bottom
When USS Squalus sank in 1939, a new rescue chamber made four descents and brought 33 survivors home. The story shows what preparation makes possible.
- ArticleAI & Technology
GPT-5.6 Sol Is Here: What OpenAI's New Model Family Costs—and What Ultra Really Means
OpenAI's GPT-5.6 family explained: Sol, Terra and Luna pricing, ChatGPT access, max and ultra modes, multi-agent risks, and one practical test.
- ArticleRebuild
I Put Demo Build in My Own Footer
Most founders would delete that line. Why Gideon Commerce labels its own unfinished parts, publishes every price, and tells you to go check its numbers.
- ArticleRebuild
The Most Important Page on My Marketplace Is the List of Things You Cannot Sell
Gideon Commerce blocks thirteen categories and takes zero fee on vehicles and real estate. I turned off checkout on the biggest tickets on purpose. Here is why.
- ArticleRebuild
I Built the Tools Into the Marketplace. Then I Made the Exit Free.
Gideon Commerce is a seller operating system, not a listing box: AI listings, profit math, manifest tools, pickup codes. And the cross-listing CSV export out is free on purpose.
- ArticleEast Texas
Longview Recycling Faces a July 30 Council Review: What Belongs in the Blue-Lid Cart Now
Longview City Council will review recycling July 30. See the current blue-cart rules, processing costs, open questions and how residents can respond.
- ArticleAI & Technology
NotebookLM Is Now Gemini Notebook: What Its Secure Cloud Computer Can—and Cannot—Do
Google renamed NotebookLM to Gemini Notebook and added cloud code execution, Gemini 3.5 and new exports. See access, price, risks and one practical test.
- ArticleAI & Technology
ChatGPT Work Changes the AI Job: From Answering Questions to Finishing Work
ChatGPT Work explained: current availability, GPT-5.6 models, pricing, scheduled tasks, Sites, practical opportunities, risks, limits, and one test to try.
- ArticleEast Texas
Longview’s $76 Million Dairy Plant Enters Its Construction Window: Jobs, Water, and What to Watch
Longview’s planned $76 million dairy plant lists a July 20 construction start. See the official timeline, 150-job projection, water questions, and next steps.
- ArticleThe Work
The Part of the Software That Says No
Anybody can build the part that takes money. Four kinds of refusal inside a marketplace build, plus one labeling error on my own page that I am not going to quietly fix.
- ArticleRebuild
Why Don't You Just Open the Stores Yourself?
The question every Wholesale Universe prospect wants to ask. We put the answer, including exactly how we get paid, on our own front page instead of saving it for a call.
- ArticleEast Texas
Should Longview Allow More Duplexes, ADUs, and Smaller Homes?
Longview's housing plan recommends duplexes, ADUs, smaller lots, and zoning reform. Here are the local facts and the strongest arguments on both sides.
- ArticleHistory & Leadership
The Box of Scraps That Helped Bring Apollo 13 Home
Apollo 13 survived a deadly carbon dioxide problem with an improvised filter adapter. The lesson is how calm teams build with what is actually available.
- ArticleRebuild
Most of Building SellerProof Has Been Saying No
The most important file in this build is the list of things the software will never do. Why scope discipline beats feature count, and how to write your own not-doing list.
- ArticleMotivation
You Do Not Need a Perfect Day: Start With the Next 15 Minutes
Feeling stuck or overwhelmed? Use this practical 15-minute reset to choose one controllable action, rebuild momentum, and move forward with faith today.